Frequently asked questions
Terms & Condition
Terms & Policies
Orooms reserves the right to update its Terms & Conditions & Policy at any time without notice to User. You should check our policy & terms page time to time to ensure that you are happy with any changes. Read General Policy & Owner Policy
By reviewing our website
COLLECTION OF PERSONAL INFORMATION AND USE
The information collected by Us may be used inter alia for the following purposes:
To find third party service providers;
Internal record keeping;
To improve our products and services.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Orooms reserves the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our website. Your continued use of our services constitutes an agreement to any revision of the terms and conditions of this Agreement.
NOTIFICATION OF CHANGES
Orooms is completely BROKERAGE FREE for our Tenants. We do not charge any Convenience Fee or Assistance Fee.
Once you have visited and booked the service through us, we charge a Token Amount of 25% of your rent or Rs 2000 whichever is higher. This helps us secure the vacancy for you. The amount will be subtracted from the security amount.
If Tenant cancels within 24 hours of booking, the token amount will be entirely refunded.
Tenant needs to pay one month of rent as a security deposit (can depend on the Owner)
Tenant is required to pay a part of the security deposit, referred to as the token deposit, at the time of booking. The remainder of the Security deposit post-booking needs to be paid on the license start date.
If in a rare chance we cancel the booking of your room we would refund the Token amount online within 3 working days.
In all the houses which are under the owner’s confirmation policy, tenants need to pay the Security deposit on the License start date and also submit KYC documents (as mentioned in Documents policy) for verification by the Owner. The move-in date will be extended in the event any tenant fails to submit the required documents.
Security/token deposit can be paid either by cash or online.
We would not be able to adjust your Security Deposit in your final month of stay for flagship properties. All refunds will be processed after you have cleared all your dues and have vacated the premises in good condition
In a partner property, Orooms collects the Security Deposit on behalf of the Owner/Landlord and passes the same to the owner. We do not keep Security Deposit on Hold or make any deduction from it and always forward the same in full to Owner/Landlord. Your Landlord (if staying at a partner property) is responsible to refund your security deposit.
In partner property the security deposit /refunds etc. are according to the agreement between the owners and the tenants and Orooms has no role whatsoever, in fulfilling the liability by any of the parties.
For a flagship property, Orooms will refund the security deposit, after deduction if any as per Orooms policies, within 3 bank working days from the day of move-out.
For its partner property, Orooms doesn’t collect any cash or deposit. Any agreement between landlord and tenant is applicable between them and Orooms is not responsible for any kind of monetary transaction between landlord and tenant.
If you are in a partner property then Orooms does not provide Rent Receipt. You have to collect the same from your Landlord. We provide onetime payment receipt for the amount collected for facilitating your move-in; this does not automatically constitute a Landlord-Tenant relation.
Tenant needs to pay the rent in advance, on or before the 5th of every month.
In case, the tenant is moving into an Orooms property in any month, the rent for that month starts from the license start date. Applicable only for flagship property.
3 DAYS TRIAL IS ONLY APPLICABLE IN THE FLAGSHIP PROPERTY
For our partner property, we are not providing 3 days of the trial policy. The policy for our partner property is depending upon the agreement between landlord & tenant and is applicable between them.
If you don’t like the house for whatever reason WITHIN 3 DAYS of move-in, we shall process your refund after deducting ONLY
15% of the monthly rent - rent for the first day from the license start date
25% of the monthly rent - rent for the second day from the license start date
35% of the monthly rent - rent for the third day from the license start date
Notice period and security deposit charges do not apply when you cancel within 3 days of move-in.
If you decide to stay in the house after 3 days, you are required to stay a minimum of 6 months, or you can vacate the house before 6 months after paying one month’s rent as early termination charges
If the tenant decides to move out before 6 months of stay with Orooms, he/she will be required to pay an amount equivalent month as early termination charges, assuming 15-days notice is given.
The tenant has to provide 15-days' of notice while vacating,
If a tenant moves out within 6 months without giving 15 days of notice, The he/she will be required to pay an amount equivalent month as early termination charges
For partner property, the minimum stay is depending upon the agreement between landlord & tenant and is applicable between them. Orooms is not liable for any issue.
Cancellations are allowed only up to 3 days of move-in and anything after that would be considered a move-out. Applicable only for flagship property
If the tenant decides to move out before 6 months of stay with Orooms, Then he/she will be charged one month’s rent as charges early termination, assuming 15-days notice is given.
The security amount will be refunded only after completing 6 months of stays. But the tenant has to give notice before vacating.
The security deposit shall be refunded, after deduction if any as per Orooms policies, within 7 bank working days from the day of move-out.
Any unpaid rent, utility payments will be deducted from the security deposit.
The tenant has to pay for damages, on actual, in case there’s some damage to the property or its belongings.
We would not be able to consider your Notice Period if any of your dues like a security deposit, past due rent or electricity bill, etc. are unpaid.
If staying at an Orooms partner property Your Landlord (if staying at a partner property) is responsible to refund your security deposit. Or it is depending upon the agreement between tenant & Owner.
No guests are allowed to stay overnight without informing the owner, guardian or the roommate’s
Guests of the opposite gender are strictly not allowed without the permission of the Owner and roommate’s
The host-tenant shall be held responsible for the conduct of his/her guests in the premise & its consequences thereafter. Any financial losses incurred shall be borne by the host-tenant.
It’s advised that the tenant seeks his/her owner's approval prior to raising such requests so that it doesn’t cause any inconvenience to them. In case the approval is not obtained, the tenant is expected not to host any guests.
Pets are only allowed in the houses that show up on the search once you select the "Pet-Friendly" filter on the website.
Orooms will not be liable for the upkeep of the pet or in the event any damage/ harm is caused to any person. Also, the owner of the pet will be liable to pay the cost of any damage caused to the property due to their pet.
Orooms houses are located in the education city of Kota. In order to maintain a peaceful & motivational environment of the society, nuisance or misconduct of any kind including but not limited to playing loud music, drinking/smoking in society corridors/ premises and consumption of illegal and banned substances are not allowed in Orooms houses.
Internal issues/ fights among the tenants are better resolved among roomies. The involvement of Orooms is not beneficial and hence undesirable.
In the event, the tenant breaks any rules. Orooms & Owner reserves the right to, issue appropriate notice including but not limited to Eviction notice to the tenant or charge a penalty amount of 2500 INR or more at its sole discretion.
Visitors of the opposite sex are not allowed unless approved by roommates and society office and Hostel Owner (wherever applicable).
The tenant shall be responsible for his/her belongings in the Scheduled Premise and neither the owner nor its vendors shall not be held liable/ responsible for the same.
In the case of theft/loss and damage of any furnishing or appliance or furniture in the room, tenants staying at the scheduled premises at that point of time shall be held responsible.
A reasonable sum shall be deducted from the security deposit of tenants towards compensation of the loss/ theft and damage or an amount as mentioned in the cancellation & refund policy. In case the recovery amount exceeds the security deposit, the tenants shall be liable to pay the amount.
For general maintenance & showing houses to other tenants, Orooms employees or its affiliate agents may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places.
We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
We depend on the dynamic availability of Rooms/Beds as per the regular Inventory provided by our partners. We offer On Spot Booking post you have visited a location however you should choose to book at a later date or time we may not be able to offer Exact Property/Room/Bed due to heavy demand and dynamic nature of our business. If you have paid a Token Amount and Property you have chosen is Sold Out, we will arrange for similar accommodation for you in your location preference and budget.
We maintain a large pool of updated Properties listed on our website however at times listing available on the website may not be available for booking.
The terms and conditions are subject to change and the same will be updated here on this page.
You can download full policy from here
Have any question you can reach our support team on +91 8282828132 (10 AM to 7 PM IST) or write to us on stay@Orooms.com
Orooms reserves the right to update its Terms & Conditions & Policy at any time without notice to User. You should check our policy & terms page time to time to ensure that you are happy with any changes.